Satisfaction
Guaranteed
American Dictation is, today, one the country's
largest dealers in digital dictation solutions due in large part
to our sincere mission to make sure our customers get the ideal
product for their needs.
To insure this goal, we offer a Satisfaction
Guarantee that
you will receive the product you ordered in a timely fashion
and that it is the product you expected.
We also extend our guarantee of your complete satisfaction to
10 or 30 days, depending on the product purchased:
 Most
of our Pro products carry a 30-Day Satisfaction
Guarantee. That means that if for any reason you're not happy with
your purchase, you can return it for a 100% refund.
 For
all other products, we extend to you a 10-day period to make sure
you're happy with your purchase. You may return your product for
a refund, less a nominal re-stocking fee.
Your satisfaction period begins on the day you receive the product.
Return Policy
In order to receive the full credit due to you should you decide
to return a product, please review the following terms and conditions:
- RMA required. No returns will be accepted
without first obtaining a Return Merchandise
Authorization (see
form on the right). All items received without an RMA will be
returned to the sender at the sender's expense. Sorry, but no
exceptions.
- Return all items. All returned items must
be returned in their original, unmarked
containers, including all inside packaging components. All parts, manuals, warranty
cards, disks, etc. must be included with each return. Failure
to return all items may result in a return of the entire shipment
to the sender at the sender's expense.
- Return to our Corporate Office. Do NOT return
your items to our distribution centers. All RMA items must be
shipped in a suitable shipping container to 7446 Trigo
Lane, Carlsbad, CA 92009. Items returned to our distribution
centers will be automatically refused or returned at the sender's
expense.
- Return in 10 days. Once your RMA is issued,
your item must be received by American Dictation no later than
10 business days from the date of the RMA issue. Returns arriving
later will be returned to the sender at their expense.
- Write the RMA on the box. Write your RMA number
on the outside shipping container. Do not write on the product
container. You may also want to include your RMA number
on a piece of paper inside the shipping container.
- Insure your shipment. For your protection,
you should insure your shipment. American Dictation is NOT liable
for any loss or damage incurred during shipping. Unless otherwise
authorized by American Dictation, you are responsible for all
shipping costs to return your item.
- Do not alter container packaging. Except in
cases where the item is packaged in a "clam shell" or other plastic
packaging, returned items must be returned in their original
package. Do not mark, cut, scar or alter
the container. Ship
the container inside a proper shipping box with cushioning to
prevent shipping damage. American Dictation reserves
the right to refuse any return that is damaged or does not meet
the conditions of this policy.
- Some items cannot be returned. Due to manufacturer's
requirements, some items cannot be returned. If you are unsure,
please contact American Dictation before ordering.
Opened software, headsets, headphones, ear phones, or ear buds
may not be returned.
- Damaged items will be replaced. If you receive
a product that is damaged, contact American Dictation immediately.
Damaged items must be returned within
3 business days of receipt
for immediate replacement or credit. Damage due to misuse is
not covered. American Dictation will pay all costs of returning
and replacing damaged items.
- We will credit your account quickly. After
receiving and examining your return, we will credit your original
payment method with 3 business days of the return approval. For
items NOT covered by our 30-Day Guarantee, a 15%
re-conditioning and restocking fee will be deducted from
your purchase price.
- We may adjust your refund. If you return an
item in a condition that does not meet this policy, we will contact
you and let you know if we will offer you a partial refund. You
may either accept this offer or have the item returned to you
at your expense.
Fortunately, almost all our returns have met
our criteria. However, for those rare occasions, we have to have
this policy spelled out in detail to avoid any confusion.
If you have any questions regarding our return policy, please
call us at 866-408-1383. |
Request RMA
To request a Return Merchandise Authorization number, you may call
our office at 866-408-1383 during normal business hours, or use the
form below.
Once submitted, we will review your request and e-mail you a RMA
number and instructions for returning your item.
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