Support Plans

Elite Support

Since our inception, American Dictation has strived to provide the highest level of service to our professional clients. With each "Pro" product you purchase, you are entitled to free, unlimited technical support for as long as you own your product. You can call, toll-free, 866-408-1383 during business hours. If we can't immediately assist you, we'll be happy to set up a convenient time to help you solve any technical issue.

When you purhase a product eligible for Elite Support, you are also entitled a free installation, configuration and training session by remote access. Our safe and secure Interactive Assistance (click the tab above for more information) means you can be up and running in minutes instead of hours. Forget complicated manuals. Let us put our experience in installing thousands of products to your benefit.

Standard Support

When purchasing today's digital products, it is not uncommon to experience hiccups along the way. For many of our products, we offer Standard Support: free, telephone and e-mail support for 90 days from date of purchase.

To schedule a Standard support session, call toll-free, 866-408-1383 and we'll put you on the schedule with one of our US-based, trained technical support experts who will be happy to help you resolve your technical support issue.

If, after the first 90 days, you feel you need additional assistance, you can purchase Elite Support for only $49 per covered item. Contact American Dictation for details.

Expert Guides

As a service to our customers, American Dictation has created the following Expert Guides to help you get more from using digital dictation and transcription equipment. Each download is a PDF file, which requires that you have Adobe Acrobat.

Guide to Digital Voice Recorders A primer on digital voice recorders. Helpful advice on choosing the right device for your needs. Download Now

Interactive Assistance

Forget expensive service calls that disrupt your work and your staff. American Dictation can help you with your technical support needs quickly and easily by secure, encrypted remote access. We use the leader in remote computer management, LogMeIn Rescue.

Each remote session can only be initiated by you! We supply you with a unique, 6-digit PIN code which can only be used once.

To Get Started

First, call American Dictation at 866-408-1383 to schedule your Interactive Assistance session. Please have your order number or account name handy to confirm your Support Plan. Our staff will schedule the next mutually available time and give you helpful preparation instructions.

Connecting

At your appointment, our technician will provide you with a unique, 6-digit PIN code. Enter that code below and click "Connect to Technician." When asked by your browser, choose "Run" or "Open."

Enter your 6-digit PIN code: A value is required.Invalid format.Minimum number of characters not met.Exceeded maximum number of characters.

System Requirements

In order to use our LogMeIn Rescue Interactive Assistance tool, your system must be one of the following:

For Windows: Windows Vista, XP & Server 2000 (all including 64-bit); Windows 98, ME & 2000.

For Macintosh: OS X 10.4 (Tiger) and 10.5 (Leopard).

Installation Services

Today's digital dictation solutions provide you with ease and performance in large part due to the sophistication of the accompanying software. Installing these systems yourself can, at times, require a large investment of your valuable time than you expected. That's why American Dictation provides interactive, remote installation and configuration services at little or no cost. The sooner you're up and running, the sooner you can begin reaping the benefits of your purchase.

We have two basic installation packages:

Professional Products Installation When you purchase a professional-grade digital dictation or transcription product, you'll receive one free remote installation and configuration session. We'll go through all the choices you may have to configure your products to meet your workflow needs. It's quick, easy and designed to put you to work in minutes instead of hours! Look for when visiting our On-Line Store. Good for first, initial installation and configuration of included software. Re-installs and configurations of same product may result in an installation charge.

Consumer Products Installation Most of our consumer-grade products are fairly easy to install. However, if you feel you need assistance to install and configure a new product purchased from American Dictation, simply call our office to arrange for a personal installation and configuration session with one of our trained technicians. Only $29, and include 90 days of follow-up technical support.

 

Professional Training

Let's admit it. Sometimes we need a little help understanding and using today's technology. We all do. Even something seemingly as simple as a voice recorder can become your new best friend once you learn how to navigate the buttons and use the software. At American Dictation, we don't intend to just sell you a product, then leave you stranded.

Recorder Training Olympus DS-5000 Basic Training (10:00) MacSpeech Dictate The following are links to videos to help you get more from using MacSpeech Dictate. Requires Apple Quicktime to play. How to Install Dictate High Res (72 MB) | Low Res (9.4 MB) How to Create a Profile High Res (27.2 MB) | Low Res (4.8 MB) How to Use Phrase Training High Res (22.7 MB) | Low Res (5.4 MB) How to Create a Voice Command for a Text Macro High Res (26.6 MB) | Low Res (2.8 MB) Editing a Document High Res (9.4 MB) | Low Res (1.3 MB)

Personal Training Want someone to help you one-on-one? We've got the solution for you. Experienced digital dictation and speech recognition experts can guide you from basic to advanced. If you don't find the training program or product you need, just contact us. We'll custom tailor a training program for you and your colleagues to meet your needs and your budget. Dragon NaturallySpeaking Beginning Dictation. A 2-hour personal session to get you up and running using DNS for dictation using a headset. Learn to create a user profile, make corrections and optimize for accuracy. Includes a FREE copy of "Mastering Dragon NaturallySpeaking." Requires the purchase of DNS Pro, Legal or Medical editions. $99. Third-Party Editing. Three special sessions to teach you to process digital voices files created by others. Begin by creating new user profiles, training DNS with a dictator's sample recording, and processing dictation. We'll teach you to make corrections and optimize vocabularies. Includes a FREE copy of "Mastering Dragon NaturallySpeaking." $199. Publications The following are from American Dictation Technology Labs, our testing and evaluation specialists. Learn everything you need to know to be more productive with Dragon NaturallySpeaking. Buy Now

 

Downloads

While many of the software programs we offer include updating features, some do not. We include updates here for these products. If your product is not shown, check to see if your software provides an update feature.

You are strongly encouraged to download and read the accompanying READ ME file before installing any updaters. If you have any questions about whether an updater is applicable to your situation, please contact us first.

Olympus DSS Player Pro

DSS Player Pro Release 4 Version 4.10.3. Windows 2000/XP/Vista (9.6 mb). Updates both the Dictation and Transcription modules. Will NOT upgrade Version 3.x of the DSS Player Pro. Read Me First.

DSS Player Pro Release 4.10.3 Installer MSI. Windows Vista/XP (52.8 mb) This download is a ZIP file, so a program to un-zip archives is necessary.

DSS Player Pro Release 3.x Update Version 2.5.0. Windows 2000/XP (5.5 mb). Updates both the Dictation and Transcription modules. Read me, first!

Olympus DSS Player

DSS Player V6 Update to V7. Windows 2000/XP (18.3 mb). This is a FREE upgrade module for the DSS Player V6. This upgrade supports podcast and new DS series Olympus recorders. This update is applicable to all V6 versions. Check the readme file for additional information. Read me, first!

DSS Player V7 Update Version 7.1.0. Windows XP/ Vista (5.3 mb). Updater brings Vista compatibility to the DSS Player. Read me, first!

DSS Player V7 Update to DSS Standard. Windows XP/Vista (202 mb). Brings Version 7 of the DSS Player to the new DSS Player Standard. Use for either Dictation or Transcription version of the DSS Player. Very large download. Read me, first!

DSS Player for Mac (OS X) Version 7.2.1 Updater. NEW! Macintosh OS X, Intel and PowerPC. (29 mb). Updated DSS Player for Mac to work better with Leopard (Mac OS X 10.5). Read me, first!

DSS Player for Mac (OS X) Version 7. Macintosh OS X, Intel and PowerPC. (166 mb). Works with DS-5000, DS-5000iD, DS-50 and all other Olympus DS and WS Recorders. Read me, first!

DSS Player for Mac (OS X) Version 7.10 Updater. Updated Version 7 to 7.10. Improves support for the DS-5000 Barcode firmware v1.04, and fixes a few minor bugs. Read me, first!

DSS Player for Mac (OS X) V6 Update v6.2.1. Macintosh OS X (3.6 mb). Fixes bug when using RS25/RS27 footswitch for an extended period. Read me, first!

Philips SpeechMike Drivers

CD Driver and Utility v2.4. Vista/XP (293 mb). NEW Driver installer for SpeechMike II models. Includes special configuration tools for using SpeechMikes with Dragon NaturallySpeaking. (Sorry, there will be no Vista driver updates for the first generation SpeechMikes.)

Sony Voice Editor

3.1 Updated Version. Vista/XP (56.5 mb). New, long-awaited update to Sony Voice Editor. Will require that you un-install version 2 before installing. Follow the instructions carefully when installing.

Firmware Updates

Before installing ANY firmware updates, read the accompanying document first. Failure to follow the instructions may disable your recorder and will require service or replacement.

Olympus DS-4000 Firmware Updater, Version 1.13. Windows 2000/XP. Read me, first!

Olympus DS-3300 Firmware Updater, Version 1.06. Windows 2000/XP. Read me, first!

Olympus DS-30/40/50 Firmware Updater, Version 3.04. Windows 2000/XP/Vista. Read me, first!

Olympus DS-2300 Firmware Updater, Version 1.04. Windows 2000/XP. Read me, first!

Olympus DS-2200 Firmware Updater, Version 1.05. Windows 2000/XP. Read me, first!

Philips 9850 Firmware Updater, Version 5.24 (ZIP File). Windows 2000/XP. Read me, first!

Instruction Manuals

Missing a product manual? Want to see how a product works before you buy it? Below are downloadable PDF manuals for many of the products we sell in our on-line store. Click on any name to save it to your computer or view in your browser.

AppTec Digitel Call-In System Manual Digitel Call-In QuickStart Guide Grundig DigtaSonic 420 Manual Olympus Olympus DS-5000/5000iD Manual Olympus DS-4000 Manual Olympus DS-3400 Manual Olympus DS-3300 Manual Olympus DS-2400 Manual Olympus DS-2300 Manual Olympus LS-10 Manual Olympus DS-71/61 Manual Olympus DS-50/40/30 Manual Olympus DSS Player Pro Release 5 Dictation Module Guide Olympus DSS Player Pro Release 5 Installation Guide

Philips Philips 9600 Manual Philips 9500 Manual Philips 9370 Manual Philips SpeechExec Pro Dictate Manual Philips SpeechExec Pro Transcribe Manual Philips 955 Manual MacSpeech Dictate 1.3 Users Guide Dictate 1.3 Quick Start Guide

 

Request Support

Elite Support

If you're an Elite Support customer, call us toll-free at 866-408-1383, Monday-Friday between 7a and 5p, Pacific Time, and depending on your needs, either provide immediate assistance or schedule time with one of our senior technicians to personally address your needs.

Standard Support

For those with Standard Support plans, use the form below to submit your technical support request. One of our technicians will respond to you, many times within a few hours (only during normal business hours). If you purchased your qualifying product within the past 90 days, call our toll-free number for immediate assistance.

Note: the above support plans only apply to products purchased from American Dictation. For other items, see below. You must have your order number or account name when contacting American Dictation for support. Support does not include installation, software configurations or training. See "Installation" and "Training" in this section for more information.

If you purchased your item elsewhere...

As much as we'd like to provide technical support for everyone, we have to reserve our time for our customers. For technical assistance, we suggest you contact the company from whom you purchased your item or contact the manufacturer. Consult your owner's manual for contact information. If you cannot get your problem resolved satisfactorily through those avenues, you can request support from us, but you will be required to purchase an Elite Support plan for $49. This will not only address your current situation, but provide you with continued technical support for as long as you own that product. We reserve the right to decline to provide technical support for products we do not sell or for which we feel the manufacturer or other party may provide you more benefit. For information or to purchase an Elite Support Plan, call 866-408-1383 during business hours.

On-Line Request

To request e-mail technical support, please use the form below. Please note that only purchasers of products from American Dictation (or NovuScript) may expect a response.

First Name

A value is required.

Last Name

A value is required.

Company Name

Daytime Phone Number

A value is required.Phone numbers must be in the form "(111) 222-3333".

E-mail Address

A value is required.Email addresses must be in the form "name@domain.com".

Product Brand (Olympus, Philips, etc.)

A value is required.

Model (DS-5000, 9600, etc.)

A value is required.

Order Number (if known)

Minimum number of characters not met.Exceeded maximum number of characters.

Are you an American Dictation customer?

Yes

No

What is the nature of your request?

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