The following are some of the very nice comments we have received from actual customers. If you have feedback you'd like us to share with others, please write.
I just wanted to tell you that I was very pleased with the service I received from American Dictation – especially the help from Scott and Pat on the phone. All my transactions were handled promptly and I am very pleased with the final selection we made, based on the needs of my boss.Thank you.
Just wanted to send a big hug and kuddos to you for all of the time, blood, sweat, and frustration tears that you have spent on my behalf!!! I sooooo appreciate all that you do for me and my staff! Thanks for taking some time with Lisa today to show her the "correct" way to move files so that she can get them while I am gone. My daughter has been accepted by the Shriner's for Children for her hip dysplasia and we will be leaving on June 19th for Salt Lake City, Utah for that visit and then on to Yellowstone! Thanks to you I may actually get a few days off! I have not had a day off from at least a couple hours of typing for 6 years!!! You don't know how much this means
"Over the past 32 years I have owned many businesses and have had direct contact with many companies and their representatives on both professional and personal levels. I just want to tell you that I have never dealt with a company or person like yourself, who has tried so dilligently to resolve an issue which might seem meaningless to their company.
"A friend of mine who was a major corporate steel executive used to tell me that it wasn't the big things which where most important in life, but the little ones. The large things often make a larger flash in the pan, but the smaller things leave lasting impressions. What you do is not out of obligation to the company but from a passion from within to help others - whether a major sale or not. American Dictation is blessed to have you represent them."
"The equipment is superb. The service is excellent. American Dictation made our transition to digital dictation seamless and effortless. Our attorneys continually comment, even a year after installation, how pleased they are with the Olympus product."
"I recently had the dreaded assignment of evaluating all the available options and service providers to convert our office from tape based transcription to digital. The information was overwhelming and it seemed like everyone I spoke to wanted to talk in terms way over my head or sell me additional equipment we really didn't need. Some companies did not even seem to know enough about their products to answer my questions. American Dictation came up in multiple internet searches and, even on my first inquiry with them, it was obvious that they were well informed regarding every aspect of digital dictation. After all my research, it was pleasantly surprising to be so quickly provided with information custom geared to my office's specific needs. Bret has been wonderful to work with through the entire process of purchasing, setting up and maintaining our new equipment. He has promptly answered all our questions, no matter how insignificant, and he knows his products so well that he can effectively explain their operation and features to even the most inexperienced users. The best part is that American Dictation has remained just as friendly and helpful after our purchases as they were before which is a rare find in corporations today. I am happy to be able to let other potential clients know about this great company. Hopefully, I can save someone else the confusion of searching out information on their own because American Dictation is definitely your "one stop" for information, quality equipment and prompt support from knowledgeable professionals who really do put the customer first. Our office will certainly continue to use American Dictation for all our future purchases of digital equipment and accessories."
"Just wanted to drop you a line to express my happiness with the way my order for the DS-50 was handled. I am blind and was one of the first people you sent this product too. If I hadn't had this product in time for the show I was attending I would have missed the chance to record a presentation for our website.
"Your staff was helpful and attentive to my needs. You guys bent over backwards to make sure I got my DS-50 in time for the recording.
"I will certainly purchase from you in the future and will suggest to others to do the same."
"After a long and difficult search that involved several vendors and more than one debacle, I got an Olympus digital audio recorder from American Dictation, an excellent company that provided outstanding, immediate, competent, intelligent service. As a preferred customer, I got a discounted price and free shipping. More important, I got detailed product information from the American Dictation staff before making my purchase, and excellent, immediate support after I began using the product. I have recommended the company to fellow Personal Historians and I plan to use this company for all of my professional needs."
"I am so glad that I stumbled upon American Dictation while searching for digital dictation equipment on-line. Their Web site was extremely easy to navigate and very informative. I called their toll-free number three times and the staff went above and beyond to answer my questions and offer advice.
"I never felt pressured or overwhelmed with information, just thoroughly and professionally assisted in buying the equipment that met my needs perfectly and was also the best price out there.
"Throughout the whole process I kept saying to my co-workers, 'I can't believe this company! They are so great to work with!'
"You are a joy to work with!
"Thank you, American Dictation!"
"It was a pleasure to speak with Bret. He was very helpful and informative. My order was processed in a timely manner."
"I'm a freelance writer for corporate events, media, and advertising. I spent six frustrating months trying to find the right digital voice recorder for my input interviews. There were too many models and makers out there, and nobody (either in a store on on-line) could knowledgeably help me (and also meet my Mac's requirements).
"By chance, I stumbled across American Dictation's Web site, and called their toll-free number for some advice. Not only did Bret understand exactly what I needed (and took the time to educate me on the various features and options), but their price was fair and the shipping was free!
"I ordered my Olympus Digital Voice Recorder the next day, and it arrived 24 hours later. It's perfect for what I need! Everyone I dealt with at American Dictation was knowledgeable, friendly and professional. Highest recommendation!"
"After doing extensive price research online for an Olympus Digital Voice Recorder, I came across this site. It had the lowest prices as well as specialized in dictation products and transcription services. I found the site very easy to use, straight forward with great product descriptions. I knew what I would be getting and I received exactly what was advertised, at a nice low price, and delivered very quickly.
"Upon placing my order with American Dictation, I realized only after the order had completed that there was a charge for next day air delivery on my e-mailed receipt of purchase. I had originally opted for a different shipping preference. I called the company leaving a message with their customer support answering services. It had been after business hours, so I briefly stated my situation, expecting to receive some form of contact within a few days. To my suprise, not more than an hour later, I received a phone call from the company. I explained what had happend, and again, to my surprise, they were able to quickly fix the problem that had occurred. I've never exprienced such great customer support from an online business. I would highly recommend (and have to family and friends) this company for dictation needs and transcription services. Their great customer support and friendly attitude are rare to come across when doing online transactions."
"Very speedy service. I messed up and ordered the wrong adaptor for my voice recorder. From the day I spoke to customer service until I had the part was only a few days."
"As a professional transcriptionist, one of the things I like most about American Dictation is the well thought out and ease of use for the management of our digital dictation. This allows us to better serve our physicians and business of any type that may need transcription services. We also purchased our digital dictation and transcription equipment from you last year. We were surprised at how quickly the package arrived and extremely pleased with the no shipping costs. It was a hassle free purchase and an expedient one as well.
"We recently had a call from someone who had actually found us through the American Dictation website (they had purchased digital dictation equipment) and we were able to service their needs effectively using the American Dictation service. We highly recommend, and I mean highly recommend, your services to anyone in the transcription field. Having this service kept us from having to have our own server and all the headaches and problems that go along with that. The HIPAA compliance and ease of use makes this service unbeatable both in value and in service.
"Your customer service, when we have had questions, has been both friendly and instructional. We have yet to have had a problem or question that wasn't answered in, not only a timely manner, but in a manner that benefitted us.
"As you can tell, we really love your service and are more than happy to provide a testimonial. We are looking forward to many years of working with you!"
"I called American Dictation for information on which type of microphone to buy, and received helpful assistance. In addition, after placing my order, the same operator checked on the information he provided, found it to be incorrect, updated and amended my order and called to tell me there would be a credit adjustment to my credit card.
"After inquiring, I also was provided very specific information on a recorder that would better serve the needs of a news staff.
"Your speedy, courteous service is a pleasure!"
"It's great to talk to a real (and knowledgeable!) person when I have a question.
"With NovusFiles, I enjoy the confidence I have in knowing my files are secure and can be tracked from start to finish with any revisions in between. Updates are useful and accompanied by prior notification and help with implementation. The automated notification of completed files is a great feature. No duplication of effort - it just happens.
"As a small business owner, I really appreciate being treated as a valued customer as opposed to an ant among the giants. American Dictation is extraordinarily willing to work with customers to learn what they need and then find a way to make it happen."
"As a member of the IT department at any company, one is expected to be familiar with all forms of technology and more importantly, how to fix broken things. A digital voice recorder that our company had recently purchased from American Dictation came across my desk as defective. I went to the manufacturer's Web site and performed every troubleshooting suggestion I could find, but it was all to no avail. The thing just wouldn't work.
"I was ready to package the unit up to send out for repair. There was a document the manufacturer required in order to fall under warranty that I just couldn't find so I contacted Bret at American Dictation to ask if he could send us a copy. He was unable to help in that regard, but later in the day, as I was just about to tape up the box to ship the unit out, Bret contacted me. He said to just ship the unit with all the paperwork back to him and he would replace it. No one in my company was aware of this, but the unit still fell under the 30-day Guarantee provided by American Dictation.
"For a vendor to stand by such a guarantee without argument can be a rare occurrence, but for the vendor to alert the client of said guarantee and then actively uphold it is truly unique. The attention I received concerning my issue was prompt and the new device is working splendidly. American Dictation has shown, without a doubt, that they believe in outstanding customer service and thoroughly satisfied customers."
"Being an Internet marketer and retailer myself, I always appreciate amazing service from other online sellers, and you guys truly delivered! I ordered a transcribing footpedal on Wednesday, had it shipped regular ground, but still got it on Thurday.
"I just wanted to tell you how incredibly happy I've been with your company, and most of all to thank you. I called up all confused with a transcribing problem, and the man who spoke to me was so wonderfully helpful. I was so thankful not to get an automated voice. He told me which transcribing pedal I would need to buy (surprisingly cheap!), told me how to download free software to make it work, and was so, so, so nice.
"My order came TODAY, the very next day (I didn't even order the express shipping), and it and the software both work perfectly.
"I'm so satisfied, and will recommend your company to anyone I can get to listen to me gush on about how great you are.
Thank you again!!!!"
"Thank you very much for the speed of this order. I couldn't find any other company that would get me that WS-200S recorder as fast as you did. I am very pleased by the extreme professionalism and competence your company has shown me."
"American Dictation's customer service is truly unsurpassed and a model to which others should strive. I look forward to again purchasing from American Dictation and have enjoyed the professional nature of our relationship, one based on quality service provided by an attentive, customer focused business."
"Buying digital recorders is pretty much a mystery, made even more confusing by dueling claims of the manufacturers. I was really grateful to find AmericanDictation.com--it made it possible for me to make an intelligent choice on my first digital recorder. I was surprised at first how effective your website was (I do this for a living), but after talking to Bret I realized that your background IS the web business. Overall: excellent site, great job demystifying digital recorders."
"Very satisfied customer!"
"This is one of the best internet purchase experiences I've ever had, and I'll certainly buy from American Dictation again."
"The service representative was very helpful. The product arrive promply and in excellent condition."
"Keep up the good work!"
"I will buy from American Dictation in the future because there is a clear sense conveyed that you are available to provide help to customers if they run into problems. If I have a problem or can't figure out something on a product I have bought from American Dictation I know that I can call for help, and in my business as an independent medical transcriptionist the availability of that help could be crucial to the success of my business and the satisfaction of my clients. This is something that I think distinguishes American Dictation from other retailers, both online and bricks and mortars stores. The American Dictation website also provides much better information on products than I have found elsewhere, and that helps me make the best buying decisions."
"I'm trusting of American Dictation, have recommended clients and will continue to recommend clients/subcontractors to you."
"American Dictation explains their product and they don't try to rush you off the phone - they answer your questions."
"The interaction with American Dictation couldn't be better."
"I'm a solo practitioner lawyer, who has been in the dark ages of dictation equipment, but did not know it. When I first thought of moving to the digital age in dictation, a brief internet search brought me to American Dictation, and I'm certainly glad that I found them. The website was excellent in leading me to the professional dictation line of products. My questions were answered quickly and accurately when I called for details. The products were shipped as advertised and follow-up questions were handled as you would expect. Finally, a subsequent order revealed to me that their data management is first class, for without my having to prompt them, they knew who I was, what I had purchased, and thus were of help to quickly get me some additional items. I am now up and running with digital dictation equipment. I'm thinking of American Dictation as my partner in office management. When I have a dictation need, I'm contacting them."
"I had originally ordered an Olympus WS-300M recorder from Amazon. When I found it did not meet my needs, of course Amazon could offer no help. It took a week for Olympus to respond to my request for guidance, and then the person who responded clearly did not understand the issues involved. I finally returned the unit to Amazon.
"First, with the help of your excellent Recorder Guide, and your one-hour responses to my e-mails, we settled on the Olympus DS-2300 to meet my needs. Based on your prompt and knowledgeable responses, I chose to order the recorder from American Dictation at a higher cost than I could have obtained from Amazon with their free 2-day shipping. You offered free shipping, but only UPS Ground.
"I placed the order with you on a Monday afternoon, and the unit was delivered by 11 am the following day!
"As expected, I did have problems when I tried to transfer files from the recorder to my computer. You correctly diagnosed the problem as a deficiency in my computer system. All worked well when I used a different, more recent computer.
"Clearly the significant help I have already received from you has more than paid for the difference in cost.
"I use the Internet for almost all of my purchases and you have provided the best service I have ever experienced.
"And finally, significantly, you do consider the needs of your customers above the need to maximize your profit, as demonstrated by your recommendation of the alternative of free transcription software when you could just as easily have simply encouraged the purchase of the software you are selling.
"You are certainly free to share my response with other potential customers."
"Your company epitomizes customer service. You've gone beyond the 'call of duty' and have been a tremendous pleasure to work with. It's refreshing to finally find a company that stands behind what they say, provides great support, and has customer service people who not only speak English but are knowledgable. Thanks for giving me hope that customer service still lives!"
"I'm letting you know that I downloaded a firmware upgrade for the DS-2200. My reseller would not provide it and I spent many hours trying to get the info or a link to get it from a chain starting at the reseller all the way back to Olympus. Upon doing a search to determine where my serial number was located, your site pops up with the download and instructions. I did the update and life is great!
"If I need any other type of this product, your company will get my money."
"Keep on doing whatever you were doing in 2005. Bret answered the phone, he returned calls, he answered questions ... he was TOO good to be true.
"I love doing business with your company and will continue, owing directly to your superb customer service and attentiveness. Thanks so much for all your help and don't change a thing about the way you run your business."
"Thank you so much for your and the firm's time, professionalism and courtesy to me. I will be pleased to purchase items from you again in the future, as well as recommend American Dictation to others.
"Your business ethic is clearly one of excellence, and in this day and age, few firms can say that."
"I originally chose American Dictation for my digital dictation based on pricing. After purchase I've had several problems due to two computer crashes, and due to my blunders. No matter, American Dictation's service is exemplary. They don't concern themselves with your faults - they love what they do and take great pride in ensuring your satisfaction. I can't imagine how they could be beat."
"I have been using NovusFiles for a little over a month now and I can't tell you how pleased I am with your service! My clients and I are still getting used to everything but the support has been fantastic! I had e-mailed you before I tried NovusFiles concerning the cost and you can bet I am positive I made the right choice going with NovusFiles. Hands down worth the money! Just wanted you to know how happy I am with your service."
"American Dictation is by and large the absolute top of the line when it comes to customer service. They go above and beyond long after the sale is over. Thanks for the wonderful service and support."
"I was extremely pleased with customer service and support. I have told all my friends about American Dictation."
"Your willingness to help me with my product selection was extraordinary; like finding a good doctor still willing to make housecalls. Very unusual, very helpful."
"I'm very satisfied with the microphone I purchased."