Being a transcription company located in California, we are periodically asked: why do you choose an east coast vendor such as American Dictation? Even though for many years we relied on local providers for sales and service of our dictation equipment, we now depend exclusively on American Dictation. Their response times, both with phone and email contacts, as well as shipping our orders, are prompt and professional. The consistency of our person-to-person experiences with American Dictation staff, …friendly… dependable…calm-in-a-crisis, matches the durability of the Olympus brand which they handle. Whenever we refer one of our clients (or even a business competitor) to American Dictation, they always relay thanks and a story of complete satisfaction. American Dictation is the backbone of our medical-legal transcription enterprise.