When I first decided to go digital years ago, it was actually a hard sell to my customers. Once I had them on board it benefited me as well as them. Accurate records are able to be kept while staying in line with HIPAA requirements. If there is a rare (and I do mean rare!) occasion where there is a problem, I can e-mail or call and am promptly responded to with all the information and instruction needed to get back to my clients. I have had a great experience with American Dictation, particularly Novusfiles, and will continue with this company as long as I am in business!