Support Plans

Elite Support

Since our inception, American Dictation has strived to provide the highest level of service to our dictation and transcription clients. With each “Pro” product you purchase, you are entitled to free technical support for as long as the product is supported by the manufacturer.

You can call, toll-free, 866-408-1383 between the hours of 9am to 5pm Monday – Friday. If we can’t immediately assist you, we’ll be happy to set up a convenient time to help you solve any technical issue.

When you purchase a product eligible for Elite Support, you are also entitled to a free installation, configuration and training session by remote access. Our safe and secure Interactive Assistance  means you can be up and running in minutes instead of hours. Forget complicated manuals. Let us put our experience in installing thousands of products to your benefit.

Standard Support

When purchasing today’s digital products, it is not uncommon to experience hiccups along the way. For many of our products, we offer Standard Support:  which includes telephone and e-mail support for 90 days from date of purchase. Charges may apply depending upon the product purchased.

To schedule a Standard support session, call toll-free, 866-408-1383 and we’ll put you on the schedule with one of our US-based, trained technical support experts who will be happy to help you resolve your technical support issue.

If, after the first 90 days, you feel you need additional assistance, you can purchase Elite Support for only $49 per covered item. Contact American Dictation for details.