I am writing to let you know about the excellent customer support I received from American Dictation, which was provided by Scott Desrosiers. Upon receipt of the complex products I had purchased I called and happened to reach Scott, who knew my products thoroughly and had a clear, succinct methodology to guide me in getting up to speed on their use. I have recommended American Dictation to others and will continue to do so, for you go well beyond customer service to deliver true customer care.