Report: Transcription services tailor offerings to organizations’ needs

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Medical transcription service organizations are constantly tailoring their
offerings and implementing new technologies to fit customer needs, according to
a new report from healthcare market research firm KLAS.

The report, entitled Transcription Services: Competition, Technology,
Consolidation, took into account the flurry of acquisitions within the industry.
According the report, several recent acquisitions were the result of
transcription providers aiming to make their products more flexible.

“Many medical transcription companies are setting themselves up to offer not
only transcription, but speech recognition, technology and editing services as
well,” commented Graham Triggs, KLAS research director and author of the

The KLAS report identified industry leader Nuance as a prime example. The
company has bought at least five speech recognition solutions, two text input
platforms, one network scanning solution and two other transcription companies
within the past two years, according to the report.

The report also concluded that the transcription market remains strong, with
four of the top vendors scoring at least 90 out of a 100, based on rankings set
forth by KLAS.

American Dictation features products and expertise for digital dictation
and speech recognition software for companies and organizations in a variety of
industries, including legal, healthcare and insurance.

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