The staff at American dictation truly are amazing.not being the most technologically savvy guy in the world, I can’t tell you how much it means to know that they’re there to cover my back whenever needed. usually if I’m calling, it’s at the last minute in some sort of perceived crisis. I’m always greeted with a friendly knowledgeable person who seemingly goes out of their way to solve “my crisis.” Most times they are not only solving the issue at hand, but making suggestions for improvement to my overall operations. I often find myself getting off the phone with new and improved methods. Last but not least,they continue to happily provide support for products purchases years earlier. Their knowledge of the product is superior. Their customer service is extraordinary. I know I won’t be buying dictation equipment from any other company . . . They know how to make a customer, buy more importantly, how to keep one.