I started working with American dictation in 2008. I was leery of trusting such an important element of my office to people so far away. The concerns were unwarranted. The level of support, competence and professionalism I get from American Dictation could not be better, even if they were next-door.
I don’t know how they do it, but they have made sure that the software and hardware they sell is first rate and thoroughly reliable.
More importantly, they are thoroughly reliable. I rely completely on their advice for hardware and software. I rely on their support when installing new technology. And perhaps most importantly, I rely on them to fix whatever it is I may have messed up or whatever problem may have resulted from new computer equipment, a broken fileserver, etc.
I don’t know of any similarly competent and reliable technology firm anywhere. I don’t think anybody can beat them.