There is no question that American Dictation provides the best customer service you could ask for. They respond immediately when contacted and quickly resolve your problem and/or answer your questions. They are knowledgeable, friendly, and easy to work with. I have dealt mainly with Scott and I cannot say enough about the assistance and guidance […]
When I first decided to go digital years ago, it was actually a hard sell to my customers. Once I had them on board it benefited me as well as them. Accurate records are able to be kept while staying in line with HIPAA requirements. If there is a rare (and I do mean rare!) […]
Ordering is simple and quick and when we were having problems transferring files our IT guy simply spoke to your tech support and a resolution was accomplished in no time. We broke the key that is in the USB drive – called customer service and a new one was sent immediately at no charge. We […]
The level of care and customer service that is consistently provided is simply amazing. American Dictation has real, knowledgeable people that answer the phone and genuinely care about their customers. They have helped make my company more efficient and profitable as a result of the solutions and products recommended and the great after the sale […]
I haven’t called for some time to your customer service (basically because your dictation program works great!) but when I did call at first with trying to get everything set up I was very impressed with how quickly they helped me and how friendly and knowledgeable they were. Thank you for making such a great […]
I hate to write this, knowing full well that when word gets out about the extraordinary product line and top notch after-sales service by this firm it will be harder for me to connect! But, having said that, fair is fair, and American Dictation deserves the highest possible marks. Their attention to their customers could […]
Being a transcription company located in California, we are periodically asked: why do you choose an east coast vendor such as American Dictation? Even though for many years we relied on local providers for sales and service of our dictation equipment, we now depend exclusively on American Dictation. Their response times, both with phone and […]
American Dictation helped me make sense of the confusing and often conflicting information about Dragon Naturally Speaking. They are knowledgeable, helpful, and can speak to the latest developments in voice recognition technology. I should have given them an acknowledgement in my last book!
The people behind American Dictation’s customer service are truly wonderful. I have been working with them for years and although we have never met in person, every time I have needed to contact them they remember me and go out of their way to resolve any and all issues immediately. The product and the support […]
From the time of my first purchase of equipment from American Dictation several years ago, I have experienced performance and customer support that have always exceeded my expectations, and quickly solved every problem. They respond very quickly, but with the utmost patience. I will never go elsewhere.