Interactive Assistance

Forget expensive service calls that disrupt your work and your staff. American Dictation can help you with your technical support needs quickly and easily by secure, encrypted remote access. We use the leader in remote computer management, LogMeIn Rescue.

Each remote session can only be initiated by you! We supply you with a unique, 6-digit PIN code which can only be used once.

To Get Started

First, call American Dictation at 866-408-1383 to schedule your Interactive Assistance session. Please have your order number or account name handy to confirm your Support Plan. Our staff will schedule the next mutually available time and give you helpful preparation instructions.


At your appointment, our technician will provide you with a unique, 6-digit PIN code. Enter that code below and click “Connect to Technician.” When asked by your browser, choose “Run” or “Open.”

Connect to Technician

System Requirements

In order to use our LogMeIn Rescue Interactive Assistance tool, your system must be one of the following:

  • For Windows: Windows Vista, XP & Server 2000 (all including 64-bit); Windows 98, ME & 2000.
  • For Macintosh: OS X 10.4 or later.