Mark A. Rinaldi, Esq.
I am now celebrating my 8th year as an extremely satisfied customer of American Dictation. As a sole practitioner I must strive to find efficiency and reliability. I have found both of these qualities in all of my dealings with American Dictation. Your staff of professionals are truly that – professional and knowledgeable. Whether I have needed assistance with a new product or software installation and support, I have never been disappointed, Thank you and your staff for the great work.
Satellite Medical Transcription
I am a medical transcriptionist who works on his own. When I could no longer find repairs for my Dictaphone “Smart Talk” I was faced with how to replace it and at what price. My internet research brought me to the DigiTel™ system. Since 2011 this modem has been receiving my dictations from physicians with clarity. It is simple to use and likewise to troubleshoot. On two occasions I needed your help to resolve the problems and the service was straightaway.
I am a freelance writer who needed a simple, reliable digital recorder for interviews. Your salesperson set me up with a great system, appropriate to my needs. But more important: Every time I had a question or a problem (including some extremely stupid ones), the tech team at American Dictation helped me solve it. Patiently. And quickly. That kind of customer support? Rare. And priceless.
Laszlo & Popp, PC
Technology can be a scary thing especially new technology. American Dictation's Customer Support worked with my IT person and support staff for installation and implementation of our new system. The process was smooth with minimal down time. They were simply OUTSTANDING! At a time when so many companies are outsourcing customer service American Dictation is providing excellent and timely Customer Support. In fact, I don't think I have ever been put on hold.
Penn Medical Transcription Services
Thank you American Dictation for your consistent help throughout the years with my home transcription business. You have always been available to answer questions and help with technical support when needed in a very knowledgeable and expedient manner. I appreciate your friendly service, something which is rare these days in business. It has been so delightful doing business with you and your staff!
Scott has been the most patient, helpful, and kindest representative, during the time in which I utilized the services of your company and communicated via telephone.
Deb D Chesterville, OH
You guys are fantastic!! As a transcriptionist, I have to have SOME grasp of techno-things in order to do my job, but truth be told, I'm by nature something of a Technosaurus Mess. When I have a problem (and it's almost always something on MY end of things), your staff has patiently guided me through whatever electronic mine field I've wandered into and led me to the right solution for my issues, all the while managing somehow not to make me feel like a complete moron. Mega-blessings to you, and thank you SO much!!!
William M. Julien, P.A.
I personally think that your company policy of having a real person answer the telephone is the best! We deal with Scott and he is always reliable, very pleasant and always returns calls. He also gets any problems we have solved quickly and efficiently. He deserves a raise!! Anyway, American Dictation gets an A+ from us so don’t change anything!
We have been purchasing dictation equipment from American Dictation for quite a few years. We are not a large law office so the quantity we have needed is relatively small compared to your larger clients. Every time we have purchased an item and needed help with setup, I have received exceptional help from Scott. He is knowledgeable, professional, personable and always solves our problems. He makes us feel like we are just as important as any other client. I am the person in our office who usually speaks with him, but when others have had an issue, he treats them exactly the same way. He is an outstanding representative of your company.
The staff at American Dictation truly are amazing.not being the most technologically savvy guy in the world, I can't tell you how much it means to know that they're there to cover my back whenever needed. usually if I'm calling, it's at the last minute in some sort of perceived crisis. I'm always greeted with a friendly knowledgeable person who seemingly goes out of their way to solve "my crisis." Most times they are not only solving the issue at hand, but making suggestions for improvement to my overall operations. I often find myself getting off the phone with new and improved methods. Last but not least,they continue to happily provide support for products purchases years earlier. Their knowledge of the product is superior. Their customer service is extraordinary. I know I won't be buying dictation equipment from any other company . . . They know how to make a customer, buy more importantly, how to Keep one
From the time of my first purchase of equipment from American Dictation several years ago, I have experienced performance and customer support that have always exceeded my expectations, and quickly solved every problem. They respond very quickly, but with the utmost patience. I will never go elsewhere.
The people behind American Dictation’s customer service are truly wonderful. I have been working with them for years and although we have never met in person, every time I have needed to contact them they remember me and go out of their way to resolve any and all issues immediately. The product and the support offered by American Dictation continues to make my decision to switch from Lanier that more gratifying.
American Dictation helped me make sense of the confusing and often conflicting information about Dragon Naturally Speaking. They are knowledgeable, helpful, and can speak to the latest developments in voice recognition technology. I should have given them an acknowledgement in my last book!
a West Coast company CEO
Being a transcription company located in California, we are periodically asked: why do you choose an east coast vendor such as American Dictation? Even though for many years we relied on local providers for sales and service of our dictation equipment, we now depend exclusively on American Dictation. Their response times, both with phone and email contacts, as well as shipping our orders, are prompt and professional. The consistency of our person-to-person experiences with American Dictation staff, ...friendly... dependable...calm-in-a-crisis, matches the durability of the Olympus brand which they handle. Whenever we refer one of our clients (or even a business competitor) to American Dictation, they always relay thanks and a story of complete satisfaction. American Dictation is the backbone of our medical-legal transcription enterprise.
Dr. Richard Luros
I hate to write this, knowing full well that when word gets out about the extraordinary product line and top notch after-sales service by this firm it will be harder for me to connect! But, having said that, fair is fair, and American Dictation deserves the highest possible marks. Their attention to their customers could not possibly be improved, but if anyone can do so, it's American Dictation. Scott in Customer Support has been an absolute miracle worker, being always available as well as kind, understanding, and patient. There is no reason to go anywhere else.
Dennis Ziccardi - Senior Realty Specialist Consultant
The level of care and customer service that is consistently provided is simply amazing. American Dictation has real, knowledgeable people that answer the phone and genuinely care about their customers. They have helped make my company more efficient and profitable as a result of the solutions and products recommended and the great after the sale guidance.
Crawford Bringslid Vander Neut, LLP
Ordering is simple and quick and when we were having problems transferring files our IT guy simply spoke to your tech support and a resolution was accomplished in no time. We broke the key that is in the USB drive - called customer service and a new one was sent immediately at no charge. We have been ordering from your company for years and as our company adds more attorneys we will continue to add more dictation equipment from you.
When I first decided to go digital years ago, it was actually a hard sell to my customers. Once I had them on board it benefited me as well as them. Accurate records are able to be kept while staying in line with HIPAA requirements. If there is a rare (and I do mean rare!) occasion where there is a problem, I can e-mail or call and am promptly responded to with all the information and instruction needed to get back to my clients. I have had a great experience with American Dictation, particularly Novusfiles, and will continue with this company as long as I am in business!
Debra S. Greene & Reid
There is no question that American Dictation provides the best customer service you could ask for. They respond immediately when contacted and quickly resolve your problem and/or answer your questions. They are knowledgeable, friendly, and easy to work with. There is no question that American Dictation provides the best customer service you could ask for. They respond immediately when contacted and quickly resolve your problem and/or answer your questions. They are knowledgeable, friendly, and easy to work with.
David Marshall, National Park Service
I am impressed with the customer service at your company. Every time I call the phone is answered promptly by a person who is knowledgeable and they have helped me without transferring me to other numbers. That is rare nowadays and also refreshing.
Just wanted to send a big hug and kuddos to you for all of the time, blood, sweat, and frustration tears that you have spent on my behalf!!! I sooooo appreciate all that you do for me and my staff! Thanks for taking some time with Lisa today to show her the "correct" way to move files so that she can get them while I am gone. My daughter has been accepted by the Shriner's for Children for her hip dysplasia and we will be leaving on June 19th for Salt Lake City, Utah for that visit and then on to Yellowstone! Thanks to you I may actually get a few days off! I have not had a day off from at least a couple hours of typing for 6 years!!! You don't know how much this means.
Jane McGuffey- C. William Pollard
I just wanted to tell you that I was very pleased with the service I received from American Dictation – especially the help from Scott and Pat on the phone. All my transactions were handled promptly and I am very pleased with the final selection we made, based on the needs of my boss.